This Refund & Cancellation Policy applies to paid subscriptions, memberships, and services purchased from Cyber Secret Society. It explains when you may be eligible for a refund, how to cancel, and how refunds are processed.
1. Eligibility
Refund eligibility depends on the type of product or service purchased:
- Subscription plans may be eligible for a refund if cancelled within the stated money-back period after the initial purchase, where offered.
- Professional service engagements (such as penetration tests) are quoted and scoped individually; refund terms are governed by the applicable engagement agreement or statement of work.
- Digital content and completed services that have already been delivered or consumed are generally non-refundable.
2. Cancellation Process
You may cancel a recurring subscription at any time from your account settings or by contacting support@cybersecretsociety.com. Cancellation stops future renewals; access typically continues until the end of the current billing period.
3. Refund Conditions
To request a refund, contact us with your order details and the reason for your request. Refunds are granted at our reasonable discretion in line with this policy and applicable consumer-protection law. Approved refunds are issued to the original payment method.
4. Processing Timelines
Once approved, refunds are typically processed within 5–10 business days. The time it takes for funds to appear depends on your payment provider or bank.
5. Exceptions
- Custom or completed professional service engagements where work has already been performed.
- Purchases made using promotional credits, vouchers, or discounts, unless required by law.
- Accounts terminated for violations of our Terms & Conditions or Acceptable Use Policy.
Contact Information
If you have questions, requests, or complaints regarding this document, please contact us using the details below. We aim to respond to all legitimate enquiries in a timely manner.
- Company: Cyber Secret Society (CSS)
- Email: support@cybersecretsociety.com
- Website: https://cybersecretsociety.com
- Registered address: [Registered business address — to be provided]
- Support: support@cybersecretsociety.com